PRODUCT FEATURES
Q. Where do I get the features and specifications of the software?
A. Click on
features and
specifications for their respective pages.
Q. I was searching for information on the product on your website, but haven't seen any information. Where can I get more information?
A. Click here to get more information.
Q. How do I report problems/bugs?
A. Support for DTV recorder is available
only thorough email. Please email us at
support@vividlogic.com to report bugs and issues.
Q. Where can I find the User Guide?
A. The User Guide giving the step by step installation and usage information are available here for
download.
HARDWARE/OS REQUIREMENTS
Q. What are the Hardware/software requirements to use the software?
A. The minimum hardware and software requirements are
available here. You can also refer to the section "Optimal PC configuration" in the
user guide for information on the optimal performance of the software.
Q. Does the software work on a Windows 2000 PC?
A. No.
Q. Can I use this software as a PVR/DVR/Time Shift viewing?
A. Yes. The software allows the PC to be used as a DVR . Time shift viewing is also supported.
Q. I have a Mitsubishi TV with Promise Module. Will I be able to use the software?
A. Yes.
Q. The DTV I have is not listed in the hardware requirements. Will this software work with my DTV?
A. If your DTV recognizes AV/C protocol, you may be able to use the software with your DTV. We have tested it only against the DTVs listed in the hardware requirements. You are welcome to use it against any other make/model of the DTV with IEEE1394 support. Please let us know of your success/failures if you are using the software with any other DTV/STB.
Q. I have STBs with FireWire support. Will the software allow me to use the PC with my STB?
A. Yes. The software will work with the STB. However, the STB needs to provide a user interface to control the PC software.
Q. My FireWire (IEEE1394) card does not meet the requirements specified. Will I be still able to use the software?
A. The cards listed are the ones we were able to test. The software may work against other makes of OHCI cards also. You are welcome to test the software against any other card. We will be glad to address any new issues you may have.
Q. My TV supports only recording with a DVHS. Is it possible to
configure your software to make the PC appear as a DVHS?
A. Yes. The software can be configured to make the PC emulate an AVDisc or a DVHS.
Q. Does the driver kill other utilities on the PC such as USB devices -
can you write to USB flash after installing VividLogic's FireWire drivers?
A. We are not interfering with any other drivers.
Q. Do you know of any other device drivers that are affected by
VividLogic's driver?
A. FireBus?DTV Recorder software replaces the Microsoft's IEEE1394 driver with VividLogic's own IEEE1394 driver. As a result, the Microsoft driver functionality that deals with the DV camcorders functionality is affected. You may have to switch back to Microsoft's driver to be able to use your Camcorders. The software has provision, which allows the user to switch back and forth between Microsoft and VividLogic's IEEE1394 drivers.
GENERAL
Q. How much hard disk space is needed to store a HD content?
A. One minute of HD data recorded takes up approximately 140 MB of disk space. If you are recording 30 minutes of HD content, it will take approximately 4 GB of hard disk space.
Q. Will I be able to record copy-protected content?
A. No. You will be able to record only unencrypted movies or content ("in the clear" content).
Q. Will I be able to record DV content?
A. No. You will be able to record only MPEG-2 content.
Q. What kind of support will be provided for the software?
A. Support is given for the software
only through emails. You may email us with your problems at
support@vividlogic.com
PRODUCT ACTIVATION
Q. I purchased version 1.0 of the software and activated it. Later I upgraded the software to the latest version. Is the activation keys of version 1.0 still valid? Do I need to purchase the software again?
A. The activation keys for Version 1.0 of PC-DTVR can be used for Version 3.02 also. You need not purchase the software again.
Q. I uninstalled and re-installed FireBus DTV recorder on my PC. Is my activation key still valid?
A. The DTVR may be installed on the same computer multiple times. The DTVR may also be activated on the same computer multiple times using the same activation key. In case the activation key is lost it can be retrieved from the VividLogic website using the order-id / installation-id combination.
Q. Is the activation still valid if I replace the IEEE1394/Firewire card on my PC?
A. The activation key becomes invalid in case the 1394/Firewire card is replaced.
Q. How do I find the installation Id for my FireBus DTVR installation?
A. The installation-id can be found as follows:
Click on "Start" -> "(All) Programs" -> "VividLogic" -> "Firebus(TM) DTV Recorder" -> "Firebus(TM) DTV Recorder Settings"
In the application that appears, select the "Product Activation" Tab. This tab displays the installation Id for your installation.
Click on the "Copy" button to retrieve the ID for pasting in the Activation Center page.
The installation-id can also be found using the following procedure:
Click on "Start" -> "Settings" -> "Control Panel" -> "Firebus DTV Recorder".
In the application that appears, select the "Product Activation" Tab. This tab displays the installation Id for your installation.
Click on the "Copy" button to retrieve the ID for pasting in the Activation Center page.
For more details, please refer to the section "Product Activation" under Chapter 3, "FireBus DTVR Settings" of the UserGuide.
DTV Recorder is a trademark of Vividlogic Inc. All other names mentionedare trademarks, registered trademarks or servicemarks of their reprersntative companies. Specifications subject to change without notice.